Terms and Conditions
Drone-rental.com is a trading name of BT Engineering & Consulting UG, which is a limited company registered in Germany (Amtsgericht Bad Homburg | HRB 15718), whose registered address is at Richard-Wagner-Str. 5a, 61440 Oberursel. These terms & conditions, together with our privacy notice and cookie statement, constitute our agreement with you, for the services we provide in arranging for the supply of drones and drone equipment hire. For the avoidance of doubt, ‘you’ refers to the main pilot, the person paying for the rental and/or the person making the booking. Please note, although ‘you’ may refer to more than one person, we contract with all parties, but we will only be able to speak to the main driver in respect of a confirmed booking. Together, these are referred to as ‘our terms’. These terms shall apply to all contracts for the provision of our services to the exclusion of all other terms & conditions. No conduct by drone-rental.com shall be deemed to constitute acceptance of any other terms. Acceptance of the services or signature on any agreement shall be deemed conclusive evidence of your acceptance of these terms. We may change the terms from time to time and you are advised to check the website to consider any changes to the terms which apply to you. Your hire of any of our devices is subject to the corresponding laws of the country and/or state in which the rental takes place. Individual restrictions may also apply to your hire.
These terms apply to any booking that you make with us on or through this website, so you should make sure that you are aware of their contents. Our terms contain some exclusions and limitations of liability.
Your booking on this website is conditional on you accepting our terms. If you do not agree with any part of them, you must not proceed with your booking. By confirming that you wish to book a device through this website you indicate that you have read and understood and accept our terms. If there is any part that you do not fully understand, or if you have a query about the equipment hire or any other product, please contact us through [email protected]
Confirming your booking and taking payment
When you book a device or other product on our site, we will email you to confirm its availability within 48 hours of booking. We will then send you a booking confirmation.
You will not have a contract until we have confirmed your booking and taken the payment. We will send all correspondence to the address provided when making the booking. For the avoidance of doubt, nothing in these terms shall entitle any third party to any benefit or rights pursuant to the Contracts (Rights of Third Parties) Act 1999.
Accuracy of Information
Although we strive to ensure the accuracy of the information on this website, we cannot be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information provided on this website.
We will not be held responsible for anyone operating our devices under the influence of alcohol/drugs, causing wilful damage, or operating without due care and attention. You, will accept full responsibility in respect of such claims. This list is not exhaustive.
What is included / excluded in the price?
Please read the specific terms & conditions relating to your hire, which you will see during the booking process.
The rental period begins on the day of shipment from the originating rental facility, and ends on the day of the equipments return to the originating facility. No allowance is made for time in transit. You are obligated to return equipment to the originating facility by postal service. The labels to return the equipment can be printed via our return platform.
All major credit and debit cards are also accepted. Invoices are due and payable within 3 days of invoice date (“due date”) unless otherwise expressly indicated, and a late payment charge of one and one-half percent (1-1/2%) per month may be added to any invoiced amounts unpaid when due.
Daily Rate Calculations / Periods of Hire / Period of Hire Extensions/ Late Drop-off
The price of your hire will be confirmed at time of booking and calculated on the basis of its duration. If you wish to extend the period of hire after receiving the devices, or if you return the equipment later than stated, please get in touch with us immediately.
Your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your booking. Unfortunately, we are unable to provide refunds for unused time if a device is returned early.
You are not allowed to fly our drones in no-fly zones. Please make yourself familiar with the area you plan to fly beforehand.
You agree that the equipment usage shall be normal and customary, and warrant that you are familiar and experienced in the safe operation of drone equipment. You agree that equipment rental does not grant Lessee any property rights in the equipment, property rights shall remain with us.
During the rental period you need to hold a comprehensive general liability insurance (including products liability). A certificate of insurance must be received by Drone-Rental.com before any equipment is shipped.
We do not pay a refund in case of a cancelation.
Every pilot must have a valid EU A2 license. Expired or provisional licences will not be accepted.
If you are dissatisfied with your rental, please report this to us as soon as feasible, but at least within 3 months of returning the drone, by contacting our Customer Service Team. It is difficult for us to assess any claim regarding your rental if this action is not taken at the time of return.
Mechanical Difficulties / Accidents
In the case of breakdown or mechanical difficulties, please inform us about it. Our customer support will get back to you as quickly as possible.
Terms of Your Contract with Drone-Rental.com
However you choose to book, it is important to understand how and when a contract is formed. The technical steps required for a contract to be formed are as follows. When we quote prices over the telephone or place our services on our website, we are inviting you to make an offer for their purchase. You do not make this offer until you do so verbally or by clicking ‘Book Now’ on our ‘Payment Details’ page.
You will have made us an offer to purchase the services once you have either done so verbally or clicked ‘Book Now’. We will have accepted this offer once we have both received the necessary payment and sent you a confirmation of your booking.
We have the right to cancel a booking upon limited or immediate notice in certain circumstances. In all circumstances we will use our reasonable endeavours to arrange for the supply of alternative equipment, but at periods of high demand it may not be possible. Where a customer has made a fully pre-paid booking and we notify the customer up to 48 hours before the start of the rental time, the customer will receive a return of all monies already paid. In the unlikely circumstance we provide a fully pre-paid customer with notice of cancellation within 48 hours of pick-up, we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the customer as a consequence of us breaking the agreement. Where a customer has made a deposit booking and we notify the customer up to 7 days before the rental periot started, the customer will receive a return of all monies already paid. Where we provide a deposit customer with notice of cancellation within 7 days of pick-up, we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the customer as a consequence of us breaking the agreement.
Making Bookings and Purchasing or Requesting Products or Services
If you wish to make bookings or to purchase or request products or services described on this website, we (or our business partners) may ask you to supply certain data applicable to your booking or purchase – including, without limitation, credit card information and other personally identifiable data about you. You understand that any such data will be treated by us in the manner described in our privacy notice. You agree that all data that you provide for this purpose will be accurate, current and complete. You agree to pay all charges incurred by you or any users of your account, credit card or other payment mechanism at the rate(s) or price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases.
Verification of submitted data may be required prior to our acceptance of any booking, purchase or order. Except as otherwise required by law or as otherwise expressly stated by us, price, rate and availability of products or services are subject to change without notice. You acknowledge that bookings, purchases and services are subject to additional terms & conditions imposed by us.
Website Conditions of Use
It is prohibited for anyone to use any device or software program to directly or indirectly interface, or attempt to interface, with this website to retrieve content and/or any other data, including prices. It is also prohibited to interfere, or attempt to interfere, with the normal working of this website; any activity that we consider places undue load or stress on our systems will be terminated. We constantly monitor everyone accessing our website, and the activities of any automated systems or persons conducting an unreasonable amount of searches, with the aim of accessing information and/or prices, will be terminated and those systems/persons blocked from our websites. Your use of the website indicates your agreement to be bound by these Conditions of Use.
Your privacy is important to us. By using this site you accept the terms of our privacy notice.
Completed reviews may be uploaded onto our website for the sole purpose of informing customers of your opinion of the service and quality of our service, and used partially or in their entirety by Drone-Rental.com on our platforms, social media platforms, newsletters, special promotions, mobile applications or other channels owned, hosted, used or controlled by Drone-Rental.com. By submitting a review, you are consenting to the above use of your review. We reserve the right to adjust, refuse or remove reviews at our sole discretion.
Reviews express the personal opinions of Drone-Rental.com customers who filled out a survey after completion of their rental. These opinions do not necessarily represent the views of Drone-Rental.com.
To the extent permitted, these terms and conditions are governed by German law under the non-exclusive jurisdiction of the courts of Germany.
The General Information and Terms & Conditions stated are correct at the time of going to press.